Job Satisfaction

Job Satisfaction: Need of the hour

Research reveals that nearly 80% of the Indian employee is not satisfied with his/her job due to various factors ranging from good pay to good work-life balance. Traditionally capital and technology provide an edge over competitors but now humans are doing this job, ‘Business is people’ concept changes HR policy of Hiring-developing-exploiting-firing to Hiring-developing-training-retaining.

Despite its wide usage in scientific research, as well as in everyday life, there is still no general agreement regarding what job satisfaction is. Different authors have different approaches towards defining job satisfaction. Hoppock look job satisfaction as any combination of psychological, physiological and environmental circumstances, Vroom in his definition on job satisfaction focuses on the role of the employee in the workplace.

Job satisfaction has to do with the way how people feel about their job and its various aspects. It has to do with the extent to which people like or dislike their job. That why job satisfaction and job dissatisfaction can appear in any given work situation.

Why Job Satisfaction?

• Lower Turnover.
• Higher Productivity.
• Increased Customer Satisfaction.
• Employee Absenteeism.
• Helps to Earn Higher Revenues.
• Satisfied Employees Tend to Handle Pressure

Factors of Dissatisfaction

• Pay not matching contribution
• High formalization
• Overwork time
• Work-life balance
• Hygiene
• Superior- subordinate relation
• Job security
• Poor work culture

Companies like Google, Infosys, Wipro, American Express, Hindustan Unilever are now focussing on their employees and providing them a better work-life.

For instance, Google is investing a huge amount on employee growth and building the employer brand by changing the way of working like-

• Nurturing creativity and training
• Informalisation
• Time for personal work, For example, Employee can give one hour to his personal work
• Facilities at workplace like free food, playing zone, no office culture, creche, etc
• Employee benefit scheme like paid maternity leave, employee stock option, etc
• Erasing the line between superior and subordinate which provides a free flow of information.
• Encourage to protect the environment. Like giving incentives to the employee who purchases bicycle, electric cars, installing solar panels, etc.

Not only google many are in the list like MAITRI  at Infosys, these all factors contribute to the good relation of employee and organization because of satisfaction of employee this help organization to grow and flourish because-

• Low absenteeism
• Low labor turnover
• High productivity
• Growth in organization
• Better customer relation
• Management of conflicts
• Efficient contribution towards organization goal
• Employer brand

Job Satisfaction is no doubt is beneficial for both employee and employer but satisfying human needs is a very tedious task in the changing environment and demanding employee. Big organizations can afford to work in the direction of satisfaction but small and medium organizations are still lacking because it is costly and time-consuming. To improve satisfaction among employees an organization can do many things like-

• Fair compensation policy
• Reducing bossism
• Better work and life balance
• Recognition
• Superior-subordinate relation
• Acknowledge their suggestions
• Training and development
• Job security

Today there is a shortage of talent in the market and everyone is competing on human resources to gain an edge, Head Hunting is common today. Now talented and dedicated humans are scarce resources so to win over the completion you have the best human resources. Satisfaction helps in low absenteeism, low labor turnover, high retention rate, and the most important happy employee contribute a lot to the organization to attain broader and long term goals.